Shipping Policy

Orders are prepared and handed to the carrier within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends begin processing the next business day.

Standard delivery takes 7–14 business days after dispatch, in line with typical international e-commerce delivery times. Estimates are provided by our carriers and are not guaranteed delivery dates.

Shipping is free on all orders while this promotion runs. For orders delivered outside the European Union, customs duties or import taxes may apply and are the customer's responsibility.

You will receive a confirmation email at purchase and a tracking number by email once your parcel is handed to the carrier. Tracking can take 2–4 business days to show its first update. If you do not receive a tracking email, check your spam folder and then contact purrbox.info@gmail.com.

We ship to most countries worldwide, including Italy, the rest of the European Union, the United States and many other destinations. We do not ship to PO boxes.

Weather, carrier backlogs, customs checks and peak seasons can cause delays outside our control. Please double-check your shipping address at checkout — parcels returned due to an incorrect address are reshipped at the customer's cost. If tracking shows no movement for 10 business days, email purrbox.info@gmail.com and we will open a carrier investigation and replace or refund a confirmed lost order.